Listening to the people you serve


Loup builds better feedback loops with the most important people in the universe: the people you serve. We’re a design thinking consultancy that helps organizations listen to their customers, stakeholders and staff — then translate what they’re learning into powerful insights and communications assets.

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Loup builds stronger feedback loops


Our services focus on turning stakeholder feedback into powerful assets, insights, and capacity-building.



Surface and share powerful human stories about your work

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Insights & analysis

Identify patterns in what people are telling you

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Translate learning
into action 

  We interviewed 100 members of Mozilla’s global network. Here's what we learned. 

Deep listening in a noisy world